Terms of service

Terms of Service

Last Updated: March 2026
These Terms of Service ("Terms") govern your use of the Natura website and the purchase of products from Natura ("we," "us," "our," or "Company"). By accessing our website and making a purchase, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase our products.

1. Use of Website

You agree to use this website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the website. Prohibited behaviour includes:
  • Harassing or causing distress or inconvenience to any person
  • Transmitting obscene or offensive content
  • Disrupting the normal flow of dialogue within our website
  • Attempting to gain unauthorised access to our systems

2. Product Information

We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, reliable, current, or error-free.
If a product is listed at an incorrect price due to an error, we reserve the right to refuse or cancel any orders placed for that product.
All products are certified organic and manufactured to our specifications using only natural ingredients. For specific ingredient information, allergen details, or usage instructions, please refer to the product packaging or contact us directly.

3. Pricing and Availability

All prices are in GBP and include VAT where applicable. We reserve the right to change prices at any time without notice. Prices displayed at the time of purchase are the prices you will be charged.
Products are subject to availability. If a product becomes unavailable after you place an order, we will notify you and offer alternatives or a full refund.

4. Order Acceptance

We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear to be fraudulent or that violate these Terms.
Orders are not binding until we send you a confirmation email. Your receipt of an order confirmation does not signify our acceptance of your order, but rather confirmation that we have received your order request.

5. Payment

Payment must be received in full before your order is dispatched. We accept payment via the methods displayed on our checkout page.
By providing payment information, you represent and warrant that you are authorised to use the payment method and that the information you provide is accurate and complete.

6. Delivery

We aim to dispatch orders within 3–5 working days of purchase. Delivery times are estimates and are not guaranteed.
We are not responsible for delays caused by courier services, customs, or other factors beyond our control.
Risk of loss passes to you upon delivery to the carrier. Once your order has been handed to the courier, we are not responsible for loss, damage, or theft in transit.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Natura or its content suppliers and is protected by international copyright laws.
You may not reproduce, distribute, transmit, or display any content without our prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Natura shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the website or purchase of products, even if we have been advised of the possibility of such damages.
Our total liability to you shall not exceed the amount you paid for the product in question.

9. Indemnification

You agree to indemnify, defend, and hold harmless Natura and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the website, violation of these Terms, or infringement of any third-party rights.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Your use of third-party websites is at your own risk and subject to their terms and conditions.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.
Any legal action or proceeding relating to these Terms shall be brought exclusively in the courts of England and Wales.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.

13. Entire Agreement

These Terms, together with our Privacy Policy and Return and Refund Policy, constitute the entire agreement between you and Natura regarding your use of the website and purchase of products, and supersede all prior negotiations, understandings, and agreements.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following any changes constitutes your acceptance of the new Terms.

15. Contact

If you have any questions about these Terms of Service, please contact us through your Shopify store contact details.