Shipping policy

Shipping Policy

At Natura, we want your order to reach you as smoothly and quickly as possible. Below is everything you need to know about how we process and ship orders.

Order Processing Time

We aim to process and dispatch all orders within 3 to 5 working days of purchase.
Orders placed on weekends or bank holidays will be processed on the next working day.
Please note that during busy periods, product launches, or seasonal demand, dispatch times may be slightly longer.

Shipping Locations

We currently ship within the United Kingdom.
If shipping to other regions becomes available in future, this policy will be updated accordingly.

Shipping Costs

Shipping costs are calculated at checkout and will be clearly displayed before you complete your purchase.
Any free shipping promotions will be clearly stated on the website when available.

Delivery Times

Once your order has been dispatched, delivery times will depend on the shipping method selected and the courier service used.
Estimated delivery times are provided as a guide only and are not guaranteed.

Order Tracking

If tracking is available for your order, you will receive tracking details once your parcel has been dispatched.
Please allow a little time for tracking information to update after receiving your dispatch confirmation.

Delays

While we do our best to ensure timely delivery, delays can occasionally happen due to courier issues, weather conditions, high demand, or other circumstances outside our control.
We are not responsible for delivery delays caused by third-party couriers, but we will always do our best to help if an issue arises.

Incorrect Shipping Information

Please make sure your shipping address is correct at checkout.
We cannot be responsible for orders delayed, lost, or delivered incorrectly due to inaccurate or incomplete address details provided by the customer.

Damaged or Missing Orders

If your order arrives damaged, or if you believe it is missing, please contact us as soon as possible.
To help us resolve the issue quickly, please include:
  • Your order number
  • A description of the issue
  • Photos of the package and product where relevant

Contact

If you have any questions about shipping or delivery, please contact us through your Shopify store contact details.